F A Q's

  • How often should I have my Septic Tank/Cesspool or Treatment plant emptied? 

The general advice from the Environment Agency is that Septic Tanks should be emptied or de-sludged once per year by an operator licenced for the carriage of waste by the Environment Agency. However, this can vary depending on your household type, for instance a family household with a dishwasher, washing machine and multiple bathrooms where showers and baths are a daily occurrence, may require emptying more frequently. Or, if your tank is not working as efficiently as it should or the water table is high. We can advise you on a schedule of emptying. Please follow link to the environment agency website for guidance.

  • How can I tell if I need a septic tank empty?


This is one of our most frequently asked questions. Often, the first sign that an empty is past its recommended emptying timeframe, is a slight odour coming from the tank or soakaway, followed by slow drainage from within the property. A gurgling noise from your toilet or sink is often a sign of a blockage.


  • How much will my empty cost?

No two jobs are the same.

We offer a personalised service and treat each job as such.

Call us on 01209 697480 for a free personalised quote today.


  • How long will my appointment take

Up to an hour for a typical empty. However, if your tank has a blockage, hasn't been emptied in a while or requires a lot of pipe set up this can all increase the time required.


  • Can I use wipes with my Septic Tank?

No. Even if they say "Flushable" they should not be used with your septic tank. The only things that should be going into your tank, should be toilet paper and human waste. Wipes, sanitary products, nappies, coffee grounds, fat, cat litter and cigarette butts should not be put in your toilet or drains.

  • Can I use bleach?

We suggest reading the label of the product you wish to use.. Bleach and other harsh detergents and chemicals can have an effect on the natural balance of the bacteria in your tank. The Bacteria that thrives there is essential to the process of breaking down the contents of your tank, so its vital to keep the levels just right.


  • Will you be able to access my property/tank.


When you call or email the office we will take a moment to establish the information we need to carry out your empty efficiently. This includes asking information about where your tank is located and where the vehicle will be able to park and if there are any narrow lanes approaching the property so we can assess the vehicle size required. It can save any issues we might find on our arrival such as if we will require coils (extra long pipe) for tanks located away from the road or any difficulty we may have reaching the property.